Return Policy
📦 Returns & Cancellations
Sometimes it just doesn't work out – and that's okay. Here's everything you need to know about returns:
🚚 Received a damaged package?
If the damage was clearly visible on delivery (like a torn box or broken security tape), please report it immediately to the delivery company — not to us.
We, unfortunately, can't be held responsible for damage during transportation.
If the damage wasn't visible at first glance, you have 3 days after delivery to report it to us at info@bebarefoot.eu.
🔙 Changed your mind?
If you ordered through our online store and you live in the EU, you have the right to return your order within 14 days of delivery.
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Just send us an email with a completed withdrawal form to info@bebarefoot.eu.
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Make sure your withdrawal request reaches us no later than the 14th day from delivery.
(Note: This right applies only to customers within the European Union.)
👟 Trying on the shoes?
Of course! You can try the shoes at home, just like you would in a regular store.
But "trying" doesn't mean taking them for a test hike 😉 — products must remain unused if you want to return them.
If the returned items are damaged or heavily used, we reserve the right to deduct compensation costs (for repackaging, shipping, banking fees, etc.) from your refund.
📬 How to return your order:
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Send us an email with the completed withdrawal form: info@bebarefoot.eu.
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Prepare the package — please don’t stick shipping labels directly onto the shoe box!
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Send the package back using a carrier of your choice (we recommend insuring the shipment).
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Return address:
JOiO, s.r.o.
Páričkova 18, 82108 Bratislava, Slovakia
+421 948 778 181
(Note: Return shipping costs are the customer's responsibility.)
💳 When will you get your refund?
Once we receive your return, we’ll process your refund within 14 business days.
(We’re usually faster, but you know – just in case 😉.)
🔁 Want to exchange an item?
We’re sorry, but we don't offer direct exchanges.
The fastest way is to return your item for a refund and place a new order for the one you want.