Terms and Conditions

1.1.These Terms and Conditions govern the rights and obligations arising from purchases made through the online store www.bebarefoot.eu.

1.2.The seller and operator of the online store is:

JOiO, s. r. o.

Registered office: Stupava 5574, 900 31 Stupava, Slovak Republic

Company ID: 52 624 960

Tax ID: 2121129252

VAT ID: SK2121129252

Registered in the Commercial Register of the Bratislava III Municipal Court, Section Sro, Insert No. 141542/B

Email: info@bebarefoot.eu

Telephone: +421 948 778 181

Correspondence address and address for returned or claimed goods:

JOiO, s. r. o., Páričkova 18, 821 08 Bratislava, Slovak Republic

1.3.A buyer is any person who submits an order through the online store. A consumer is a natural person who, when entering into and performing the contract, does not act within the scope of their business activity, employment or profession. A buyer purchasing in connection with their business, or entering a business name, Company ID or VAT ID in the order, is considered a business buyer unless the circumstances indicate otherwise.

1.4.Provisions identified as consumer rights apply only to consumers. Relations with business buyers are governed, as appropriate, by the Slovak Commercial Code and Article 11 of these Terms and Conditions.

1.5.Consumer relationships are governed in particular by Act No. 40/1964 Coll., the Slovak Civil Code, Act No. 108/2024 Coll. on Consumer Protection and Act No. 22/2004 Coll. on Electronic Commerce, each as amended.

2.1.The main characteristics of the goods, available sizes, materials and other essential information are stated on the individual product pages. Product photographs correspond to the goods; reasonable colour differences caused by screen settings are not considered defects. Manually measured shoe dimensions are approximate and may vary slightly between individual pairs or production batches.

2.2.“In stock” reflects the stock level recorded by the online store when the information is displayed. In exceptional cases, the final item may be sold simultaneously or a stocktaking error may occur. The seller will inform the buyer of unavailability without undue delay.

2.3.The price displayed in the shopping cart before the order is submitted applies to the order. The total order price, VAT charged by the seller where applicable, the cost of the selected delivery method and all fees charged by the seller are displayed before the buyer submits the order. A later price change does not affect a purchase contract already concluded.

2.4.For deliveries outside the EU VAT area, Slovak VAT is not charged. Local import taxes, customs duties and fees collected by authorities or the carrier in the country of delivery are not included in the price or shipping charge unless expressly stated during checkout. Article 7 contains further information for these shipments.

2.5.If a product or shopping cart displays a price that a reasonable buyer should recognise as incorrect due to an obvious technical error, considering the usual price, product description or other circumstances, the seller is not required to accept the order before the contract is concluded. The seller will inform the buyer of the error without undue delay and refund any payment already received. If the contract has already been concluded, this provision does not affect the statutory rules on mistake and the validity of legal acts.

3.1.The buyer places the selected goods in the shopping cart, chooses delivery and payment methods, enters the required details and can review and correct both the details and the contents of the cart before submitting the order. By submitting the order using a button that clearly indicates an obligation to pay, the buyer makes a binding offer to enter into a purchase contract.

3.2.The automated email with the subject “Order received” only confirms that the order has reached the system. It does not constitute acceptance of the offer and its delivery does not conclude the purchase contract.

3.3.The purchase contract is concluded only when the buyer receives a separate confirmation from the seller that the order has been accepted and is being prepared for dispatch, for example an email with the subject “Order accepted - we’re preparing…”. Before accepting the order, the seller may verify product availability, the price, payment and the possibility of delivery to the selected country.

3.4.Before the contract is concluded, the seller may decline the order or part of it, particularly if the goods are unavailable, the order details are incomplete or clearly incorrect, payment has not been made within the specified period, delivery to the address is not possible, or an obvious technical error has been found in the price or description. The seller will inform the buyer and refund any payment received without undue delay.

3.5.If an objective obstacle arises after the contract has been concluded and prevents the seller from supplying the ordered goods, the seller will inform the buyer without undue delay and propose a solution permitted by law. Substitute goods will be supplied only with the buyer’s consent. If the contract is cancelled, payments received will be refunded without undue delay.

3.6.A request to cancel an order may be sent to info@bebarefoot.eu, stating the buyer’s name, email address and order number. If the parcel has not yet been handed to the carrier, the seller will try to stop the order. Once it has been dispatched, a consumer’s request will be handled under the rules on withdrawal from the contract; simply failing to accept the parcel does not constitute withdrawal.

3.7.The contract is concluded in English. The seller retains order information for the period required by law. Registered buyers can view their orders in their customer accounts; copies of order documents may be requested by email. These Terms and Conditions are available before the order is submitted, and the version applicable to a particular order is provided to the buyer on a durable medium in the order communication.

4.1.Available payment methods are displayed in the shopping cart. They generally include online card payment, bank transfer and PayPal. The seller may reasonably limit the payment methods offered for individual countries or orders.

4.2.For payment by bank transfer, the full amount must be paid using the details provided in the order email, usually within 24 hours after the order is submitted. Until payment is credited, the seller is not required to accept or dispatch the order. If payment is not received within the specified period and the seller does not provide an additional period, the order may be cancelled automatically.

4.3.For online payments, payment details are processed by the relevant payment service provider. The seller is not responsible for a temporary unavailability of the payment service caused by its provider; this does not affect the buyer’s rights against the seller under a concluded contract.

4.4.The seller issues the purchase receipt or invoice electronically and sends or makes it available to the buyer no later than when the order is completed.

5.1.Current delivery countries, carriers, prices and estimated transit times are stated on the Shipping page and at checkout. If the information differs, the delivery method and price confirmed in the shopping cart before the order is submitted apply to that order.

5.2.Goods in stock are generally handed to the carrier on the day the order is received or on the next working day after the contract has been concluded and payment received. Stated transit times are the carrier’s estimates and are not guaranteed unless expressly agreed for a particular order. Transit may be extended by weekends, public holidays, customs clearance or circumstances outside the seller’s reasonable control. Unless another date has been agreed, the seller will deliver the goods without undue delay and no later than 30 days after the contract is concluded.

5.3.The buyer must provide a complete and correct address, telephone number, email address and any information required for delivery or customs clearance, and must report any identified error without undue delay. The seller is not responsible for a delay caused by incorrect details or a lack of necessary cooperation from the buyer if the seller could not reasonably prevent it.

5.4.For a consumer, the risk of accidental loss of or damage to the goods passes only when the consumer or a person designated by the consumer takes possession of them. If the consumer chooses a carrier not offered by the seller, the risk passes when the goods are handed to that carrier.

5.5.We recommend checking the condition of the parcel on delivery. If the packaging is visibly damaged, the buyer should document the damage, record it with the carrier and contact the seller without undue delay. Failure to follow this recommendation does not in itself deprive a consumer of statutory rights.

5.6.If the buyer, without a justified reason, fails to accept or refuses a parcel, fails to pay local import charges, or prevents delivery by providing incorrect details or failing to cooperate, this does not automatically constitute withdrawal from the contract. To the extent permitted by applicable law, the seller may claim reimbursement of proven, reasonably incurred actual costs resulting from this. Redelivery is possible by agreement and after payment of the new shipping charge and other justified costs.

6.1.If the seller does not deliver the goods at the agreed time, the consumer may provide an appropriate additional period for delivery. If the seller still fails to deliver, the consumer may withdraw from the contract. An additional period is not required in cases provided by law, particularly where the seller has refused delivery or where the agreed delivery time was particularly important to the consumer and the seller knew this.

6.2.The seller is not liable for a delay caused exclusively by circumstances that could not reasonably have been controlled despite due care, particularly an extraordinary transport interruption, intervention by a public authority, customs detention not caused by the seller, a natural disaster or a carrier strike. This provision does not limit a consumer’s statutory remedies for goods that have not been delivered.

7.1.Slovak VAT is not charged on orders delivered outside the EU VAT area. Such deliveries may also be subject to import customs clearance and local tax obligations in the country or territory of delivery.

7.2.Unless checkout expressly states that import charges are included and the parcel is delivered with import obligations paid, the price of the goods and shipping does not include local import taxes (including import VAT, where applicable), customs duties, customs representation or clearance fees, storage charges, or other local taxes and fees in the country of delivery. These amounts are payable by the buyer or recipient directly to the relevant authority, carrier or customs representative.

7.3.Import obligations and their amounts are determined by the laws and authorities of the country of delivery. The seller may not be able to calculate or influence them in advance. The buyer must check the import conditions in their country before purchasing.

7.4.The buyer or recipient must provide the carrier and customs authorities with truthful and complete information, provide the necessary cooperation and pay on time the amounts for which they are responsible.

7.5.Refusing or failing to pay import charges, failing to accept the parcel or failing to cooperate with customs clearance does not in itself constitute valid withdrawal from the contract. If the parcel is returned, stored or destroyed, or if additional costs arise for these reasons, the seller may claim reimbursement from the buyer for proven actual costs and loss to the extent permitted by applicable law. These may include the original shipping charge, return transport, customs and carrier fees or storage charges. Any such claim will be settled in accordance with applicable law; the seller will not charge a flat penalty without proving the costs.

7.6.Goods returned from a country outside the customs territory of the European Union may be sent only after contacting the seller in advance and following the seller’s customs instructions. The sender must ensure that the parcel is correctly identified as returned goods and use a delivery method that does not require the seller to pay customs duties, import VAT, carrier fees or any other amount on receipt. Unless contrary to mandatory law, the seller is not required to accept cash-on-delivery parcels or parcels whose delivery is conditional on payment. In the case of a justified consumer claim, this does not affect the seller’s obligation to bear necessary costs to the extent required by applicable law.

7.7.For delivery to Great Britain, the seller currently accepts orders only when the value of the goods exceeds £135. To allow for exchange-rate fluctuations, the minimum goods value is €170, excluding delivery. Delivery is available to England, Scotland and Wales; the seller does not deliver to Northern Ireland.

8.1.A consumer whose contract is covered by the statutory right of withdrawal from a distance contract may withdraw without giving a reason within 14 days after taking possession of the goods. If goods from one order are delivered separately, the period begins when the final item is received.

8.2.The seller does not grant business buyers or customers residing and receiving delivery outside the European Union and the European Economic Area a voluntary right to return goods without giving a reason beyond any rights mandatorily granted by the law applicable to the particular contract. This provision cannot exclude rights that a consumer cannot waive under applicable law.

8.3.To withdraw, the consumer only needs to send the seller an unambiguous statement within the applicable period. The consumer may use the withdrawal function in the online order details, use the model withdrawal form or email info@bebarefoot.eu. Use of the form is not a condition for a valid withdrawal. To help us match the return quickly, we recommend including the name, order number, returned goods and, where needed, the IBAN. Failure to provide an IBAN does not invalidate an otherwise unambiguous withdrawal.

8.4.No later than 14 days after withdrawing, the consumer must send or hand over the goods to:

JOiO, s. r. o., Páričkova 18, 821 08 Bratislava, Slovak Republic

Email: info@bebarefoot.eu

Telephone: +421 948 778 181

The parcel must be delivered directly to this address. The seller does not accept cash-on-delivery parcels and cannot collect parcels left at a post office, collection point or parcel locker. The consumer is responsible for properly packaging the parcel and choosing a service that delivers it directly to the seller’s address. We recommend using tracked shipping and, for more valuable goods, insured shipping, and keeping the proof of dispatch until the return has been completed.

8.5.When withdrawing without giving a reason, the consumer bears the direct cost of returning the goods.

8.6.Shoes may be tried on only in a clean indoor environment, in the same way as in a physical store. Returned goods must be clean, complete, with their accessories and tags, and in the original product packaging. The original shoe box forms part of the goods and must be placed inside separate protective packaging for transport. Do not write on the original box, attach a shipping label to it or otherwise damage it.

8.7.The consumer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality. Missing or damaged original packaging, dirt, signs of outdoor wear or other damage may objectively reduce the value of the goods. The seller will document the reduction in value and may claim reasonable and demonstrable compensation from the consumer to the extent permitted by law. Missing packaging alone does not automatically cancel the consumer’s right of withdrawal.

8.8.The seller will refund all payments that must be refunded by law within 14 days after receiving the notice of withdrawal. The seller is not required to issue the refund before the goods have been received or before the consumer provides credible and verifiable carrier evidence that they have been dispatched, whichever occurs first. A statement that the goods have been sent, without a way to verify the shipment, is not proof of dispatch.

8.9.The refund will be made using the same payment method used by the consumer unless the parties expressly agree on another method that does not result in additional fees for the consumer. If the original payment method cannot technically be used for a refund, the seller will request the consumer’s IBAN or another necessary detail; the consumer must provide the required cooperation.

8.10.The seller will also refund the cost of the least expensive standard delivery method offered for the order. Any additional cost of a more expensive delivery method selected by the consumer is not refundable. If the consumer withdraws only in respect of part of an order, the original delivery cost is refunded only to the extent required by applicable law.

8.11.The seller does not offer direct exchanges for another size or model. The consumer may return the original goods under these rules and place a new order.

8.12.The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised goods, sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery, or any other cases specified by law.

8.13.Practical instructions are also available on the Return Policy page. In the event of a conflict, the applicable legislation takes precedence, followed by these Terms and Conditions.

9.1.The seller is responsible for a defect that the goods have upon delivery and that becomes apparent within two years after delivery, unless the law provides for a longer period. Ordinary wear and tear, damage caused by improper use or care, mechanical damage occurring after receipt, unsuitable storage or alteration of the goods by the buyer are not defects for which the seller is responsible. The seller is also not responsible for a particular defect that was specifically disclosed to and separately accepted by the buyer before the contract was concluded. An incorrectly selected size or fit is not a defect if the delivered goods correspond to the order and the stated characteristics.

9.2.A consumer may submit a claim by email to info@bebarefoot.eu or in writing to the seller’s address. To help us assess it quickly, we recommend including the order number, a description of the circumstances and clear photographs of the defect.

9.3.The seller will provide the consumer with written confirmation of the claimed defect without delay and state the period within which the defect will be remedied. This period may not exceed 30 days from the date the defect was claimed unless a longer period is justified by an objective reason beyond the seller’s control.

9.4.To assess and remedy a defect, the consumer must hand over or make the goods available to the seller in accordance with the seller’s instructions. The seller bears the cost of taking over the goods if the seller is responsible for the defect. Goods must not be sent from another country without prior agreement; the seller will provide transport instructions and, for a shipment from a non-EU country, customs instructions.

9.5.If the seller is responsible for the defect, the consumer may choose repair or replacement. The consumer cannot choose a remedy that is impossible or, compared with the alternative, would cause the seller disproportionate costs in view of all the circumstances. The seller may refuse both repair and replacement if they are impossible or would require disproportionate costs. Before remedying the defect, the seller will inform the consumer of their right to choose. After a defect is remedied by repair for the first time, the seller’s period of liability for defects is extended by 12 months; the seller will inform the consumer of this extension before the repair.

9.6.Repair or replacement will be carried out free of charge, at the seller’s expense and without causing significant inconvenience to the consumer. The seller may use the manufacturer or another professionally qualified person for technical assessment, but the seller remains responsible to the consumer for handling the claim.

9.7.The consumer is entitled to an appropriate price reduction or to withdraw from the contract in the cases provided by law, particularly if the seller has not remedied the defect, the defect recurs, the defect is sufficiently serious, or it is clear from the circumstances that it will not be remedied within a reasonable period. The consumer cannot withdraw from the contract because of a negligible defect.

9.8.If the seller rejects responsibility for a defect, the seller will provide the consumer with written reasons. The consumer’s statutory right to raise the defect again supported by an expert opinion or expert report, and the right to reimbursement of reasonably incurred costs, remain unaffected to the extent provided by law.

9.9.The seller will pay an appropriate price reduction or refund following a justified withdrawal due to a defect within the period and by the method required by applicable law.

10.1.If repaired, replaced or otherwise processed goods are ready for collection or have been sent back and the buyer does not accept them, the seller will ask the buyer to collect them and may proceed in accordance with applicable law, including claiming reasonably incurred storage and redelivery costs.

10.2.If a consumer does not collect the goods within the statutory period, the seller may, after meeting the legal requirements, sell the goods or dispose of them in another manner permitted by law. The buyer’s right to the relevant proceeds after the deduction of statutory costs remains unaffected.

11.1.A business buyer does not have the statutory consumer right to withdraw from the contract without giving a reason within 14 days. Return of non-defective goods is possible only with the seller’s prior express agreement.

11.2.A business buyer must inspect the goods as soon as possible after the risk of damage passes and notify the seller of defects without undue delay in accordance with the Slovak Commercial Code. Their rights arising from defects are governed by the Commercial Code and any expressly provided guarantee.

12.1.An order may also be placed without registration. The buyer is responsible for the accuracy of the information in their account and for protecting their login details. If misuse of the account is suspected, the buyer must contact the seller without undue delay.

12.2.Information about the processing of personal data, recipients, retention periods and data subject rights is provided in the current Privacy Policy.

12.3.Registering a customer account or placing an order does not constitute consent to receive newsletters. Marketing messages are sent on the basis of separate consent or another lawful basis. The subscription can be cancelled at any time using the link in the message or by contacting the seller.

13.1.A buyer may send a complaint or request for redress to info@bebarefoot.eu. The seller will try to resolve it directly and without undue delay.

13.2.A consumer has the right to send the seller a request for redress if the consumer is not satisfied with the handling of a claim or believes that the seller has infringed their rights. If the seller rejects the request or does not respond within 30 days, the consumer may submit a proposal to initiate alternative dispute resolution to a competent entity under Act No. 391/2015 Coll.

13.3.The competent residual alternative dispute resolution entity for consumer disputes is:

Slovak Trade Inspection

Central Inspectorate, Department of International Relations and Alternative Dispute Resolution

Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27, Slovak Republic

Email: ars@soi.sk, adr@soi.sk

Website: Alternative dispute resolution for consumer disputes

13.4.The supervisory authority is:

Inspectorate of the Slovak Trade Inspection for the Bratislava Region

Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava, Slovak Republic

Telephone: +421 2 58 27 21 04

Website: www.soi.sk

14.1.The contract is governed by the law of the Slovak Republic. If the buyer is a consumer and the seller directs its activities to the country of the consumer’s habitual residence, the choice of Slovak law does not deprive the consumer of the protection afforded by mandatory provisions of the law that would otherwise apply to the contract.

14.2.No provision of these Terms and Conditions excludes or limits a consumer right that cannot be contractually excluded under applicable law. If any provision is invalid or unenforceable, the remaining provisions remain in effect.

14.3.The seller may amend these Terms and Conditions. The version effective when a particular order is submitted applies to that order unless a later change is more favourable to the buyer or is required by mandatory law. A new version does not apply retroactively to contracts already concluded without the parties’ agreement.

14.4.These Terms and Conditions take effect on 20 October 2026.