Terms and Conditions




JOiO, s.r.o. Stupava 5574 90031 Stupava Slovakia

CRN: 52624960
TIN: 2121129252
VAT ID : SK2121129252
Entry in the Slovak Business register in the Distric Court Bratislava I, section: Sro, Insert No.: 141542/B

VAT payer




We declare that the collected data is used only for the purpose of identification while shopping through JOiO, s.r.o. and won’t be provided to any third party or misused in any other way. By confirming your registration you agree to receive promotional e-mails from the online store, in accordance with the Act no. 480/2004 Coll.

You can cancel the e-mail newsletter any time at the e-mail address:

Orders can be placed without registration.



By placing an order you propose to conclude a sales contract with us on these Terms and Conditions. When you receive an e-mail accepting your order a legally binding contract will be formed. From that moment mutual rights and obligations are formed between the buyer and the seller.

By concluding a sales contract the buyer warrants that he has read and agrees to these Terms and Conditions and the Return Policies. By placing an order the buyer is sufficiently informed about these Terms and Conditions and Return Policies and has had the opportunity to became acquainted with them. The seller reserves the right to cancel any order or part thereof before concluding the sales contract in the following cases: the product is no longer being produced or the price of the product has changed significantly. If this situation occurs, the seller must immediately contact the buyer to agree on further action. In the event that the buyer has already payed part or the whole price of the product, then this amount will be transfered back to his account and the sales contract won’t be concluded.

All orders recieved by this store are binding. The order may be canceled before it is shipped. In the event that the order is canceled after it has already been shipped, the buyer may be asked to reimburse the costs associated with the shipping. You are automatically informed about the order confirmation by an e-mail. The delivery times for products that are not in stock are written in each one’s description and also the order confirmation email. Each product has in its description whether it is in stock or not. If the product is not in our stock nor in the suppliers warehouse, we will inform you immediately about the next possible delivery date.
If the buyer is for any reason unable to pick up the shipment, he is obliged to immediately inform us by e-mail. In the event that the buyer doesn’t pick up the shipment, the seller is entitled to impose a penalty onto the buyer in the amount of 10
(VAT included), that will be properly invoiced. The buyer is obliged to pay the penalty within 7 days of its issuance.

The order is usually shipped within 24 hours of receiving payment for the order. The customer is informed about the shipment by e-mail.


If an unpaid order is canceled by the buyer within 12 hours from its conclusion, we consider the order to be canceled. The cancelation of an order can be sent by e-mail. When canceling an order it is required to state your name, e-mail and the order number. In the event that the buyer cancels an order that has already been paid for, he will be charged a cancellation fee of 5% of the total amount paid. This fee will be deducted from the credit note issued by the seller.



Method of payment can can be selected in the cart before selecting the method of shipment.

Payment by card - FREE

Bank transfer - FREE

Details for payment by bank transfer:

IBAN: SK94 8330 0000 0028 0172 8068
Bank code: 2010
Account holder: JOiO, s.r.o., Stupava 5574, 900 31 Stupava, Slovakia



For payment by card we are using a proven payment gateway with a 3-D secure protocol supported by card associations. All internal information such as passwords, names and operations are encrypted. To increase speed it does not encrypt general information about the products.



We offer worldwide shipping, so if you can not find your country on the country list, please contact us on



The warranty period begins on the date stated on the document. In case of dispute the warranty period may be extended by 5 days as a compensation for the shipping time.



If the products that you have recieved from us are damaged or not working, please proceed in accordance with the Return policy. The return of goods due to the withdrawal from the sales contract is described in point 8 of the Terms and Conditions. Complaints about damaged goods are possible within 3 days of delivery, provided that the damage was not apparent upon delivery.

ATTENTION! If the package is visibly damaged, or if the protective tape is broken, file a complaint directly to the shipping company. The supplier is not liable for any damage caused during transportation.


If the sales contract has been concluded via the online store, the consumer has the right to withdraw from the contract within 14 days of delivery of the product. In this case, the buyer must contact the seller by email with a completed form for withdrawal from the contract at The withdrawal from the contract must be delivered on the last day of the 14 day period at the latest.

The buyer has the right to unpack and try out the products as if he were shopping in a “normal” store. However “to try out” doesn’t mean using the products and then returning them to the seller. This provision of law can not be understood as a possibility to borrow the products for free. In such case the seller will claim a compensation for the damages incurred and will deduct all additional costs, such as packaging, shipping and bank charges, from the full price. These costs will be deducted in the credit note issued by the seller.

This right does not apply on a Contract of Sale concluded with a Buyer who is non-residing in the European Union.



  • If you decide to return your goods, you need to send us an e-mail to, which will state completed form for withdrawal from the contract

  • Prepare the shipment. Do not stick any labels or tape directly on the shoe box please as this will damage the box and make it unsuitable for resale. 

  • Send the goods by your chosen carrier ( we recommend to insure the

    package) to the address:, Hlavna 30, 90031 Stupava, Slovakia. Customer is responsible for the direct costs associated with the return of the goods.


  • You will recieve the refund within 14 business days of the package’s arrival.



We are sorry but we do not offer an exchange service. If you would like to exchange any items we advise returning them for a refund and placing a new order online.




Products covered by the right to return must be handed over for an assesment immediately after the defect is found. They have to be clean and


the appropriate documents and the description of the defect have to be included (alternatively mark the place with the damage).


Please contact us at and describe your problem. To help us resolve your fault query please include a description of the fault, your original order number (or the name and date of the order) and photographs showing the problem area so that we can decide how best to proceed. Please ensure that the photos show the following:

  • The inside of the shoe showing the label

  • The side profile of the shoes

  • The outer sole of the shoes

  • A photo of the fault(s) – close up of the fault and the whole sho detailed description and a photo of the defect, the invoice to, Hlavná 30, 90031 Stupava, Slovakia.

We will do our best to solve your claim as soon as possible, but it can take us 30 days at most.

Please note:
-  the seller is not liable for damage resulting from the operation of the

products, it’s functional properties and improper use of the products as well as damage caused by outside factors or improper handling of the products. Damages of this origin are not covered by the provided warranty. The leather parts as well as some inner parts of the shoes are colored and may stain when wet or sweatting (these colours are not harmful).

-  For hygenic reasons only properly cleaned products are accepted
-  With rejected complaints the costs of the return procedure and handling

fees may be charged.



Effective from 10/2020
Only registered customers are accepted into the loyalty program.

If the total value of all purchases reaches 100€, you get a 3% discount for your next purchase.

If the total value of all purchases reaches 300, you get a 5% discount for your next purchase.

If the total value of all purchases reaches 500, you get a 10% discount for your next purchase.

If a purchased product is refunded, the total value of your purchases decreases by its value.

The loyalty discount cannot be applied on already discounted prices.



Information about customers are stored in accordance with the laws of the Slovak Republic. We are a registered administrator of personal data. All data obtained from the customers are used strictly for the internal needs of the company and are not provided to any third parties. External carriers are an exception, as customers’ personal data necessary for the smooth delivery of our products is being given to them. Without the permission of our customer, we use their personal data only in accordance with the law on personal data protection.


The seller reserves the right to change the prices of ordered goods. When the prices changes, the seller has to contact the buyer. The buyer has the right to then cancel the order.

The seller reserves the right not to deliver goods to a customer who has previously grossly violated the Terms and Conditions, for example knowingly did not accept the shipped goods, knowinlgy damaged the goods or otherwise caused damage.

The customer declares, that before submitting his order, he has read the Terms and Conditions and the Returns Policy.

Notwithstanding any other provisions of the contract, the seller is not liable for the customer’s lost profits, loss of oportunities or any other indirect or consequential losses due to negligence, breach of contract or otherwise.

Customers rights in relation to the seller arising from the Consumer Protection Act No. 634/1992 Coll. as amended and the Act on Consumer Protection in Doorstep Selling and Mail Order No. 108/2000 Coll., as amended, remain uneffected by these conditions.

Legal relations and conditions not expressly regulated here, as well as any disputes arising from non-compliance with these conditions, are governed by the relevant provisions of the Commercial or Civil Code.

Thank you for your time spent reading these Terms and Conditions
The Terms and Conditions are valid from 01.10. 2020 until further notice.

Information for the buyer: In case of a change to the Terms and Conditions, the Terms and Conditions that were in force on the date of the purchase are valid.