Complaints about damaged goods are possible within 3 days of delivery, provided that the damage was not apparent upon delivery.
ATTENTION! If the package is visibly damaged, or if the protective tape is broken, file a complaint directly to the shipping company. The supplier is not liable for any damage caused during transportation.
THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT
If the sales contract has been concluded via the online store, the consumer has the right to withdraw from the contract within 14 days of delivery of the product. In this case, the buyer must contact the seller by email with a completed form for withdrawal from the contract at email@example.com. The withdrawal from the contract must be delivered on the last day of the 14 day period at the latest.
This right does not apply on a Contract of Sale concluded with a Buyer who is non-residing in the European Union.
The buyer has the right to unpack and try out the products as if he were shopping in a “normal” store. However “to try out” doesn’t mean using the products and then returning them to the seller. This provision of law can not be understood as a possibility to borrow the products for free. In such case the seller will claim a compensation for the damages incurred and will deduct all additional costs, such as packaging, shipping and bank charges, from the full price. These costs will be deducted in the credit note issued by the seller.
If you decide to return your goods, you need to send us an e-mail to firstname.lastname@example.org, which will state completed form for withdrawal from the contract.
Prepare the shipment. Do not stick any labels or tape directly on the shoe box please as this will damage the box and make it unsuitable for resale.
Send the goods by your chosen carrier ( we recommend to insure the
package) to the address: bebarefoot.eu, Hlavna 30, 90031 Stupava, Slovakia. Customer is responsible for the direct costs associated with the return of the goods.
You will recieve the refund within 14 business days of the package’s arrival.
We are sorry but we do not offer an exchange service. If you would like to exchange any items we advise returning them for a refund and placing a new order online.