Return Policy
Sometimes it just doesn't work out – and that's okay. Here's everything you need to know about returns:
Changed your mind?
If you ordered through our online store and you live in the EU, you can withdraw from your purchase without giving a reason within 14 calendar days of delivery.
Choose whichever option is easier:
Or email us at info@bebarefoot.eu. Please include your order number, the items you want to return and the IBAN where you would like us to send the refund.
Note: This 14-day right applies to customers within the European Union. Orders from customers outside the EU cannot be returned without giving a reason, unless mandatory law applicable to the order provides otherwise.
Trying on the shoes?
Of course! You can try the shoes at home, just like you would in a regular store.
But “trying” doesn't mean taking them for a test hike – the shoes must be returned complete, clean and unworn, with their original tags and in their original, undamaged packaging.
The original shoe box is part of the product. Place it inside another protective shipping box or bag. Please don't tape it, write on it or attach the shipping label directly to it.
If the product, its accessories or original packaging is incomplete, damaged, dirty or worn, the refund may be reduced to reflect the loss in value.
If we agree to send such an item back to you, the repacking and shipping costs are your responsibility.
How to return your order:
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Let us know using the online return button above or by emailing us.
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Prepare the package – protect the original shoe box with suitable outer packaging.
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Send the package using a carrier and service that delivers it directly to our address. Please don't send returns to a post office, parcel shop, collection point or locker – we aren't able to collect them and the carrier may return the parcel to you.
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Return address:
JOiO, s.r.o.
Páričkova 18, 821 08 Bratislava, Slovakia
+421 948 778 181, info@bebarefoot.eu
We recommend using a tracked service and keeping your proof of postage. We don't accept cash-on-delivery parcels.
Note: Return shipping costs are the customer's responsibility.
When will you get your refund?
Once we receive your return, we’ll process your refund within 14 business days.
(We’re usually faster, but you know – just in case.)
Want to exchange an item?
We’re sorry, but we don't offer direct exchanges. Please place a new order for the size or model you need and return the original item using the steps above.